Question 1

How do I book an appointment?

Accepted Answer

You can book an appointment by filling out the appointment form on our website, calling us by phone, or contacting us via WhatsApp. We schedule your appointment times at the most convenient time slot for you.

Question 2

Can I cancel my appointment?

Accepted Answer

Yes, you can cancel your appointment. You need to notify us at least 24 hours in advance for appointment cancellation. This allows us to open appointments for other patients.

Question 3

Can I change my appointment time?

Accepted Answer

Yes, you can change your appointment times. You can call us by phone or contact us via WhatsApp for appointment changes.

Question 4

Do I need to prepare in advance for the appointment?

Accepted Answer

No special preparation is needed for general examination. However, for surgery or special procedures, our veterinarian will give you the necessary preparation information.

Question 5

What happens if I'm late for my appointment?

Accepted Answer

If you are late for your appointment, we will try to find a time slot that suits you as much as possible. However, your appointment may need to be postponed due to busy schedule.

Question 6

Can I book an appointment online?

Accepted Answer

Yes, you can book an appointment online by filling out the appointment form on our website. Your appointment request will be evaluated as soon as possible and you will be contacted.

Question 7

Can I book an appointment in emergency situations?

Accepted Answer

In emergency situations, you can call our 7/24 emergency intervention line. There is a special appointment system for emergency situations.

Question 8

How much is the appointment fee?

Accepted Answer

The appointment fee varies depending on the procedure to be performed. You can check our price list or contact us for detailed price information.

Question 9

What should I pay attention to when bringing my pet to the appointment?

Accepted Answer

It is important to bring your pet with a leash or carrier. It will be helpful to bring previous health reports, vaccination cards, and medications if any.

Question 10

What information should I prepare for the appointment?

Accepted Answer

It will be helpful to prepare information about your pet's name, species, age, recent health status, medications used, and previous health reports.

Question 11

How long does the appointment take?

Accepted Answer

The appointment duration varies depending on the procedure to be performed. General examination takes approximately 30-45 minutes, special procedures may take longer.

Question 12

How is payment made for the appointment?

Accepted Answer

Payment is made after the appointment. You can pay with cash, credit card, and bank card. Installment options are also available.

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